Provides basic customer service training in: achieving high customer satisfaction; developing strong listening and communication skills; developing effective telephone skills; handling challenging customer situations; solving and preventing incidents and problems; working in a team; and minimizing stress and avoiding burnout. In short, students will learn how to apply excellent customer service in any work setting. Students may be awarded 4 high school elective credits if they complete and pass all course assignments and requirements.
You may choose from the following sections to attend this course:
Online at My Pace
You will use Canvas to read lessons, watch videos, do assignments, and take part in discussions with your teacher and classmates. There is no set class time. |
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